How to File a Claim In order to receive reimbursement from your account, please collect the proper documentation and submit your claim via one of the options below. Examples of proper documentation include itemized receipts or Explanation of Benefits (EOB) from your insurance company. Reimbursement will typically be processed within 2 business days of claim submission. Click here for a current list of required documentation needed for claim submission. Ways to File a Claim 1. Via our mobile app (Download from iTunes for your iOS device here or Google Play for your Android device here) 2. Via your online account here 3. E-mail your Claim to firstname.lastname@example.org* 4. Submit via Fax at 866-320-1934* 5. Submit via Mail at*: Flex Administrators, Inc. 77 Monroe Center, NW Suite 1100 Grand Rapids, MI 49503 *If you choose to file your claim via e-mail, fax or mail, please use a Request for Reimbursement Form which can be downloaded here. If you have any questions regarding filing a claim, please feel free to contact us at (616) 456-7908 or 1 (800) 968-3539 CLAIM PROCESSING TIME PERIOD: 2 Business Days from time claim is received.